Terms & Conditions

Last Updated: 13 September 2026

Welcome to Roslyn London. These Terms & Conditions apply to your use of our website and to purchases made through our online store. By browsing our website or placing an order, you agree to these terms.

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1. General Information

Company: Roslyn London
Email: info@roslynlondon.com
Customer Service: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

These terms apply to all orders and purchases made through our website.

2. Acceptance of Terms

By accessing the website, creating an account, placing an order, or purchasing a product, you confirm that you have read and accepted these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy and Return Policy.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, materials, colours, prices and availability are accurate. Colours may appear slightly different depending on your screen or lighting, and minor variations between products may occur. Availability can change without notice.

4. Accounts

If you create an account, you are responsible for providing accurate information and keeping your login details secure. You must notify us if you believe your account has been accessed without permission. We may suspend or terminate accounts involved in misuse, fraud, or violations of these terms.

5. Orders

To place an order, select your products, review your cart, provide the required billing and delivery information, and complete payment. An order is subject to product availability and successful payment. We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, stock issues, or pricing errors. If we cancel an order after payment, the amount paid will be refunded.

6. Pricing & Payment

Prices shown on the website are the prices applicable at the time of purchase unless an obvious error has occurred. Prices and promotions may change without notice. Payment is due when the order is placed and must be successfully authorised before processing begins. Available payment methods may vary by location. Any bank, payment-provider, customs, duty or import charges that are applicable to your order are your responsibility unless stated otherwise at checkout.

7. Order Processing & Delivery

Orders are normally processed within 24–72 hours. Estimated delivery is generally 7–21 business days, depending on destination and carrier conditions. A tracking number is provided once an order has shipped. Delivery estimates are not guarantees and may be affected by customs, weather, carrier disruptions, holidays or other circumstances outside our reasonable control.

For full details, please see our Shipping & Delivery Policy.

8. Shipping Address

You are responsible for entering a complete and accurate delivery address. If you notice an address error, contact us as soon as possible. Once an order has been shipped, changes or redirection may not be possible. We cannot be responsible for delivery problems caused by an incorrect address supplied by the customer.

9. Delivery & Missing Packages

Tracking information is used to confirm delivery status. If a carrier marks a package as delivered but you cannot locate it, please first check with neighbours, building management or the carrier. We will provide reasonable assistance where possible. Claims relating to carrier loss or theft may need to be handled with the carrier.

10. Returns, Refunds & Cancellations

Our Return Policy contains the complete return and refund requirements. In general, eligible returns must be requested within 30 days, and returned items must meet the conditions stated in our Return Policy. Refunds are processed within 14 business days after the returned item has been received and inspected.

Cancellation requests should be made as soon as possible. If an order has already entered processing or has shipped, cancellation may no longer be possible and the order may need to be handled under our Return Policy.

11. Liability

We are not responsible for delays or failures caused by circumstances reasonably outside our control, including carrier disruptions, customs delays, extreme weather, strikes, government restrictions, or other force majeure events. Nothing in these terms limits any consumer rights or liability that cannot legally be excluded or limited.

12. Customer Conduct

You agree to use the website lawfully, provide truthful information, and not engage in fraudulent activity, abuse our policies, interfere with website security, scrape or misuse website content through automated systems, or otherwise disrupt the service. We may restrict access or cancel orders where there is evidence of fraud, abuse or unlawful activity.

13. Complaints

If you have a complaint, please email info@roslynlondon.com and include your order number and a clear description of the issue. Where relevant, include photographs or other supporting information. We aim to respond to customer enquiries and complaints as promptly as reasonably possible.

14. Force Majeure

We are not responsible for failure or delay in performing our obligations where this results from events beyond our reasonable control, such as natural disasters, war, civil unrest, government action, strikes, supplier or carrier failures, or major telecommunications or internet disruptions.

15. Governing Law & Disputes

These Terms & Conditions are governed by applicable Dutch law, subject to any mandatory consumer protections that apply to you. We encourage customers to contact us first so that disputes can be resolved amicably wherever possible.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will become effective when published on this page. The date at the top of the page indicates when the terms were most recently updated.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy and Return Policy, form the main terms governing your use of the website and purchases from Roslyn London.

19. Contact

For questions about these Terms & Conditions, please contact:

Roslyn London
Email: info@roslynlondon.com
Customer Service: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

Thank you for choosing Roslyn London.