Shipping Policy

Shipping Policy

Last Updated: 14 September 2026

At Roslyn London, we aim to make the delivery of your order as clear and straightforward as possible. This Shipping & Delivery Policy explains our order processing times, estimated delivery times, tracking process, and other important information relating to your shipment.

Order Processing Time

Orders are normally processed within 24–72 hours after payment has been successfully confirmed.

  • Orders placed during weekends or public holidays may begin processing on the next working day.
  • During busy periods, promotions, sales, or holidays, processing may take slightly longer.
  • Once your order has been dispatched, you will receive tracking information where available.

Delivery Time

Our estimated delivery timeframe is 7–21 business days after your order has been processed and shipped.

Please keep in mind that delivery times are estimates and are not guaranteed. Actual delivery times can vary depending on the destination, courier, customs procedures, weather conditions, peak periods, and other circumstances outside our control.

Shipping Costs

Any applicable shipping charges are displayed during checkout before you complete your purchase. Shipping costs may vary depending on the destination, order details, and shipping method available for your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number or tracking information where available.

  • Tracking information can sometimes take a little time to become active after dispatch.
  • You can use the tracking information provided to follow the progress of your shipment.
  • If your tracking information has not updated for several business days, please contact our customer service team so we can assist you.

Delivery Delays

Although we work with our shipping partners to deliver orders as efficiently as possible, delays can occasionally occur.

Possible causes include:

  • High shipping volumes
  • Courier delays
  • Customs processing
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information
  • Other circumstances outside our control

We appreciate your patience if your order takes longer than the estimated delivery timeframe.

Address Accuracy

Please make sure that your shipping address is complete and correct before placing your order.

If you notice an error in your address, please contact us as soon as possible after placing your order. Once an order has been shipped, we may not be able to change the delivery address.

Roslyn London cannot be held responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide your order number together with clear photographs of the damaged item and packaging.

We will review the information provided and determine the appropriate solution in accordance with our policies.

Lost Orders

If your package is confirmed as lost in transit, please contact us with your order number and tracking information. We will work with the relevant shipping provider to investigate the shipment and determine the appropriate next step.

Customs, Duties & Taxes

Depending on the destination and applicable local regulations, customs duties, import taxes, VAT, or other fees may apply to an order.

Any such charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Roslyn London
Email: info@roslynlondon.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

For faster assistance, please include your order number and tracking number if available.