Privacy Policy
Privacy Policy
Last updated: September 2026
This Privacy Policy explains how Roslyn London handles personal information when you use our website and services. We respect your privacy and aim to process personal information securely, transparently, and in accordance with applicable data protection law, including the GDPR and, where applicable, the UK GDPR.
Who We Are
Roslyn London is an online fashion retailer offering clothing and accessories. Roslyn London is responsible for the processing of personal data described in this Privacy Policy.
Contact details:
Company name: Roslyn London
Email: info@roslynlondon.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
Personal Data We Collect
We may collect personal information that you provide to us directly, as well as information collected automatically when you use our website and services. This may include:
- Full name
- Shipping and billing address
- Email address
- Telephone number
- Payment information, processed securely by payment providers
- IP address and device information
- Website activity and browsing behaviour
We may collect this information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact our customer service team
- Visit or browse our website
Purposes of Data Processing
We use personal data where necessary to:
- Process, fulfil, and deliver orders
- Provide customer service and support
- Send order confirmations, shipping updates, and other service communications
- Improve our website, products, and services
- Send marketing communications, promotions, and updates where you have provided the required consent
- Prevent fraud and help protect our business and customers
Sharing Your Data with Third Parties
Roslyn London does not sell your personal data to third parties. We may share information when this is necessary to provide our services or when required by law. This can include:
- Shipping and fulfilment partners
- Payment service providers
- Marketing platforms where you have opted in
- Legal or regulatory authorities where disclosure is required
We aim to work with service providers that handle personal data securely and in accordance with applicable data protection requirements.
Data Retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, or for as long as applicable law requires. This may include:
- Order and invoice information retained for tax and accounting requirements
- Marketing information retained until you unsubscribe or withdraw consent
- Account information retained while your account remains active
You may contact us at info@roslynlondon.com to ask about the personal data we hold about you or to request deletion where applicable.
Cookies
Our website uses cookies and similar technologies to operate essential functions, including shopping cart and checkout functionality, understand website traffic and usage, and support personalised content and marketing where applicable.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Your Rights
Depending on applicable data protection law, you may have rights relating to your personal data, including:
- The right to access your personal data
- The right to correct inaccurate or incomplete information
- The right to request deletion of your data
- The right to object to certain processing activities
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise applicable rights, contact us at info@roslynlondon.com. We aim to respond within the period required by applicable law.
If you believe your data protection rights have been infringed, you may also have the right to lodge a complaint with the relevant data protection authority in your country.
Data Security
We use appropriate technical and organisational measures intended to protect personal information, including:
- Encryption for transactions where supported
- Restricted access to personal information
- Security updates and monitoring
- Trusted third-party service providers
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any revised version will be published on this page with an updated “Last updated” date. We recommend checking this page periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how Roslyn London handles personal information, please contact us:
Roslyn London
Email: info@roslynlondon.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)