Return Policy

At Roslyn London, we want you to feel confident about your purchase. If your order is not right for you, you may request a return under the conditions below.

Return Conditions

You may request a return within 30 days of receiving your order.

Items must be returned unused, unwashed, undamaged, and in their original condition. Please keep all original tags and labels attached where possible. You may try an item on to check the fit, but it should not have been worn for normal use.

If an item has been used, washed, damaged, or handled beyond what is reasonably necessary to inspect it, Roslyn London may reduce the refund to account for any loss in value.

How to Start a Return

Step 1: Contact us within 30 days of receiving your order to request a return.

Step 2: Once your return request has been reviewed and approved, we will provide the instructions needed to return your item.

Step 3: Return the item within the applicable return period and make sure it is securely packaged.

Step 4: We recommend keeping proof of shipment and tracking information until your return has been fully processed.

Return Shipping

Customers are responsible for returning their items. A return label is included with your order where applicable. If you did not receive a return label or need assistance with the return process, please contact our customer service team.

Refunds

After your return has been received and inspected, any approved refund will be processed within 14 business days.

Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to make the funds available in your account.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible. Include your order number and, where useful, clear photos of the issue so we can review the situation and assist you.

Customer Responsibility

Customers are responsible for ensuring that returned items are packaged securely and sent to the correct return address provided by Roslyn London. We recommend using a tracked shipping service and keeping the tracking details until the return has been completed.

If you have entered an incorrect delivery address, please contact us as soon as possible after placing your order. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@roslynlondon.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

Last updated: 14 September 2026